At Phytoca, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may be eligible for a refund subject to the terms and conditions set out below.
Refund Eligibility
We offer refunds on most of our products and services. However, some products and services may not be eligible for a refund due to their nature, such as personalized or custom-made products.
To be eligible for a refund, you must meet the following criteria:
- You must have purchased the product or service directly from Phytoca.
- You must request a refund within 7 days of the purchase date.
- The product or service must be in its original condition and packaging.
- The product or service must not have been used or damaged.
- You must provide proof of purchase, such as an order confirmation or receipt.
Refund Process
To request a refund, please contact our customer support team at [contact email or phone number]. Our team will review your request and may require additional information to process your refund.
If your refund is approved, we will process the refund to your original method of payment within [number of days] days. Please note that it may take additional time for the refund to appear on your account depending on your bank or credit card company.
If your refund request is denied, we will provide you with an explanation of the reasons for the denial.
Please note our goods come with guarantees that cannot be excluded under Australian consumer law. You are entitled to a replacement or refund in circumstances of a major failure. Phytoca may, in its absolute and sole discretion, deny any liability to you under Australian Consumer Law yet acknowledges your right to bring a claim under Australian Consumer Law.
Changes to this Policy
We may update or modify this refund policy from time to time to reflect changes in our business practices or applicable laws and regulations. Any changes to this policy will be posted on our website, and we encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this refund policy, please contact our customer support team at info@phytoca.com.au.