At Phytoca, we strive to provide you with the best possible shipping and delivery experience. Our policy is as follows:
We offer shipping within Australia. Shipping costs are calculated based on the weight and size of your order, as well as your shipping location. We use reliable shipping partners to ensure your order is delivered in a timely and safe manner.
Orders are typically processed and shipped within 1-2 business days after the order is placed. Delivery times may vary depending on your location and shipping method. Please allow additional time for orders placed during holidays or peak seasons.
Once your order is shipped, a tracking number is issued. If required, you can request this tracking number to monitor the status of your shipment.
Deliveries will be made to the address specified in your order. If you are not available to receive the delivery, the carrier may leave a notice with further instructions. It is important to provide accurate shipping information to ensure timely delivery.
We currently do not offer international shipping. Please contact us for more information if you are interested in international shipping.
Returns and Refunds
If you receive a damaged or defective item, please contact us within 7 of receiving your order to request a return or refund. We may require proof of the damage or defect before processing the return or refund. Please see our Refund Policy for more information.